Main missions:
ü Ensures the outlets and banquets operate successfully and are individually profitable in accordance with the standards of the hotel.
ü Conveys the hotel's image and atmosphere by providing a warm and friendly welcome, being available and frequently visible in the hotel
ü Helps employees improve their skills and provides support for career development
ü Manages, motivates and organises personnel in order to improve the quality and creativity of F&B services, in line with brand standards and our F&B concept (The Square). Makes suggestions for improvement.
ü Takes part in the definition of hotel strategy and implements it in the F&B department
ü Improves the department's results by increasing sales, improving the management of points of sale (restaurants, bars, banqueting, etc), spend and profitability
Main responsibilities:
Customer relations
ü To personally and frequently verify that guest in the outlets are receiving the best possible service available.
ü To spend time in the various outlets (during peak periods) to ensure that the operation is managed well by his outlet team and functions properly and to his fullest expectations.
ü To be demanding and critical when it comes to service standards.
ü To ensure that the outlet team projects professionalism, that employees are well trained in their jobs and are well-groomed and uniformed.
Professional techniques:
ü To steers and promote all the F&B points of sale
ü To Organise and supervise the preparation of points of sale according to activity forecasts and product information
ü To ensure the brand's reference standards are properly applied
ü To ensure that sales materials are of good quality and ensures that pricing is in line with strategy
ü Passes on the management team's decisions
ü Knows how all the hotel's departments operate and is able to replace another Head of Department in case of absence
Management
ü To train and develop F& staff so that they are able to operate independently within their own profit centers.
ü To plan and implement effective training programs for the employees.
ü To ensure that each section heads of department maximizes productivity and morale within their respective departments and that they consistently maintain discipline following hotel guidelines and local legislation.
ü To delegate responsibilities.
ü To exercise self-control at all times.
ü To give his section heads of department and employees positive feedback on their job performance.
ü To ensure he is known for his fairness.
ü To project a positive and motivated attitude amongst his employees.
| Years of experience: | 5 year(s) |
| Minimim career level: | Manager |
| Minimim education level: | Bachelors |
Excellent communication skills-Strong organizational and operational skills and a natural leadership
He/she will be able to work under pressure with flexibility
Team player-Fluent in Vietnamese and English
This position is available immediately under local status contract.
Note:
- Vietnamese only
- Only qualified candidates are CONTACTED and INVITED to interview rounds.
- Interested candidates are kindly click “APPLY” button and attach YOUR LATEST CV (word format file) with subject “Job name – your name” to us.
- We process on FIRST COME FIRST SERVE and we might close this vacancy by 10th Feb 2010.
- Contact PIC: Mr.QuangHH
Advanced- 10 year(s) of use
- English
Advanced
Airlines/Tourism/Hotel